Refund policy
RETURN POLICY
Beauty Ritual does not accept returns on unopened products. However, we will accept returns for store credit on unopened products (product must be in 100% original condition with plastic wrap included with no damage to packaging) within 30 days of purchase. Once we receive your product, we will email you a discount code to use toward your replacement purchase. Please contact info@itsabeautyritual.com to initiate a return with store credit and we will email you a return label. You will be responsible for shipping & handling charges on your return, which will not be refunded. The customer is also responsible if the returned product does not make it back to us. We highly recommend sending the return USPS Priority Mail with tracking.
At Beauty Ritual, we know you are so excited to receive your products and you don't want to wait forever for your package to arrive. It is our mission to deliver your products to you as fast as possible and as safely as possible! That's why we ship most everything in the continental United States via UPS Ground. There are some exceptions in which your package will be shipped via USPS Priority Mail. We do offer Next Business Day Air and 2 Day Business Air through UPS. Please keep in mind, UPS does not ship on the weekends and does not count the day that the package leaves our facility. For example, if you place an order on a Friday morning requesting 2 Day Business Air and the package leaves our warehouse the same day, your package will not arrive until the following Tuesday. Please contact us at help@itsabeautyritual.com if you have a question regarding shipping times prior to placing your order.
Our packers will ship your products as fast as we possibly can, usually within 1-2 business days (excluding holidays and sales). You will receive notifications regarding your delivery status all along the way.
We're so excited to provide our medical grade and cruelty free formulas all over the world. We ship worldwide, and all international orders will be mailed out within 1-2 business days of ordering (excluding holidays and sales). Your order will likely be sent through UPS and international customers will pay a shipping fee. Please contact us if you have any questions regarding your international order. We are not responsible for additional duty fees or fees associated with shipping outside the continental US.
Accidents do happen, and although shipping is out of our hands once it leaves our warehouse, we will do whatever it takes to make sure you receive your package. If your package is damaged, stolen, or missing, please file a claim with UPS/USPS and contact our customer service team to resolve the matter.
Reach out to our customer service team at help@itsabeautyritual.com if you ever have questions or concerns. You can also reach us by phone at: 239-437-4110.